Marriott guests left homeless as rental company Sonder abruptly goes out of business, deal with hotel terminated: Treated us so poorly
Hotel guests around the world were left “homeless” when they were evicted from their rentals with only hours of notice after Marriott-backed chain Sonder filed for bankruptcy, creating a vacation “nightmare” for hundreds.Sonder Holdings Inc.announced an “immediate wind-down of operations” on Monday after filing for a Chapter 7 bankruptcy, initiating a liquidation of its US businesses and beginning insolvency proceedings overseas.Marriott terminated its licensing agreement with the San Francisco-based company on Sunday, after the apartment-style accommodations defaulted on its August 2024 agreement.Steve McGraw, a retired tech executive, was in the middle of a 17-day stay in New York City with his wife, daughter and newborn granddaughter at the Sonder Battery Park Apartments Financial District when the company abruptly went out of business.
The family booked their trip through Marriott before receiving alerts on Monday they were being kicked out of the rental a week into their stay, according to Business Insider.McGraw and his family had until 9 a.m.Tuesday to leave the building and doled out thousands of dollars in their desperate search to finish their trip.“We ended up spending several thousand dollars more to find a new place,” McGraw said.
“It was very, very disruptive.They treated us so poorly.”Another guest recorded herself trudging across a snowy Montreal with her luggage following the company’s “breakup.”“POV: Trying to maintain my composure while dragging my luggage down the street after Marriott Hotels & Sonder Hotels broke up with each other on a random Sunday and told us to gtfo of the hotel room we had booked for another three nights in Montreal,” Avery wrote in a TikTok post.The TikToker found another hotel room in the Canadian city for $220 a night, she revealed.Travel influencer, whose username is reece.traveling, claimed he became homeless because of the abrupt licensing termination by Marriott.“Got kicked out ...