EXL exec Nasasimha Kini on how AI can supercharge growth

EXL Services is making its big debut at Cannes Lions– even though the company has been around for 26 years.The global analytics and digital solutions firm uses artificial intelligence and data to help clients across industries from insurance, media and healthcare to banking, financial services and retail, reimagine their business models to accelerate growth.Executive vice president Narasimha Kini, who leads EXL’s banking and capital markets and diversified industries market units, spoke to The Post about the increasing importance of AI and how his company helps clients navigate the uncertain economic landscape. Q:  What is EXL’s mission?Narasimha Kini: EXL is committed to driving business forward with data and AI.

We believe there is always a better way.We look deeper, we find it, and we make it happen.

By integrating data, and AI with our deep industry expertise, EXL empowers businesses across various sectors, including insurance, banking and finance, healthcare, retail, media, entertainment and infrastructure to transform workflows and grow their businesses.Q:  How has the company evolved since it was founded in 1999 and what has propelled its growth?NK: We started off as a business process operations company, so we were always focused on understanding the details of our clients’ operational workflows and finding ways to improve them.EXL was uniquely positioned when the AI Supercycle began a couple of years ago.

Our focus has always been on helping our clients embed data and AI into their operational workflows, and the growth of AI really played into that strength. Q:  What solutions do you provide for clients?NK: EXL provides a wide range of data, analytics, AI and operations management solutions to help clients streamline complex workflows, automate manual, labor-intensive processes and improve customer experience. Q: How does EXL use AI and data management to help clients?NK: The key to our business and the reason why we’ve been positioned so...