Kaiser workers launch war against AI, protesting potential job losses and patient harm

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Workers of one of the most powerful unions in California are forming an early front in the battle against artificial intelligence, warning it could take jobs and harm people’s health.As part of their ongoing negotiations with their employer, Kaiser Permanente workers have been pushing back against the giant healthcare provider’s use of AI.

They are building demands around the issue and others, using picket lines and hunger strikes to help persuade Kaiser to use the powerful technology responsibly.Kaiser says AI could save employees from tedious, time-consuming tasks such as taking notes and paperwork.

Workers say that could be the first step down a slippery slope that leads to layoffs and damage to patient health.“They’re sort of painting a map that would reduce their need for human workers and human clinicians,” said Ilana Marcucci-Morris, a licensed clinical social worker and part of the bargaining team for the National Union of Healthcare Workers, which is fighting for more protections against AI.The 42-year-old Oakland-based therapist says she knows technology can be useful but warns that the consequences for patients have been “grave” when AI makes mistakes.

Kaiser says AI can help physicians and employees focus on serving members and patients.“AI does not replace human assessment and care,” Kaiser spokesperson Candice Lee said in an email.“Artificial intelligence holds significant potential to benefit healthcare by supporting better diagnostics, enhancing patient-clinician relationships, optimizing clinicians’ time, and ensuring fairness in care experiences and health outcomes by addressing individual needs.” AI fears are shaking up industries across the country.

Medical administrative assistants are among the most exposed to AI, according to a recent study by Brookings and the Centre for the Governance of AI.The assistants do the type of work th...