America's favorite fast-food chicken chain has been knocked from the top spot in a closely watched customer satisfaction ranking.Chick-fil-A, which topped the annual American Customer Satisfaction Index (ACSI) in 2025, fell to second place this year.Jersey Mike's claimed first place, with an ACSI score of 84 out of 100, edging Chick-fil-A's 83.RAISING CANE'S FOUNDER WON'T EAT ONE SIDE DISH STILL ON THE MENUThe shift marks the first time in over a decade that a new chain has led the ACSI's quick-service restaurant (QSR) category.The latest study, released Tuesday, was based on 16,464 completed surveys conducted via email between April 2025 and March 2026.Jersey Mike's (shown above) topped the American Customer Satisfaction Index quick-service rankings this year — ending Chick-fil-A's run at No.1.
(Noe Padilla/USA Today Network)The ACSI described Jersey Mike's as "a new leader among QSRs," adding that it was the first time in more than a decade that a new chain led the quick-service category.The report credited Jersey Mike's with maintaining high customer satisfaction while rapidly expanding its restaurant footprint.CLICK HERE TO SIGN UP FOR OUR LIFESTYLE NEWSLETTER"Jersey Mike's ACSI success is consistent with their business performance, including rapid unit growth, strong customer demand, and a model designed around throughput and off-premise convenience from high digital pickup usage," the study noted.Chick-fil-A remained near the top of the rankings despite losing its long-held position as the overall leader.(Michael Nagle/Bloomberg via Getty Images)Jersey Mike's, founded in Point Pleasant, New Jersey, in 1956, has more than 4,000 locations across the U.S.
and Canada, according to its website.CLICK HERE FOR MORE LIFESTYLE STORIESThe chain is best known for its made-to-order subs and "Mike's Way" sandwiches topped with onions, lettuce, tomatoes, oil, vinegar and spices.The ACSI added that the chain's menu is "fairly narrow, and they have a model conducive to fr...