The one question you must ask before hiring any HVAC company
Hiring an HVAC company can feel overwhelming.Quotes can be expensive, and don’t get me started on how confusing the terminology can get.If your AC or heat is already broken, you may also have to make a decision fast.The one thing you should always ask before you sign anything: “What happens if I am not happy with the system after it is installed?”That might sound simple, but it’s one of the most important things to know before you put down hundreds or thousands of dollars on an HVAC repair or replacement.
A new system is a major investment, and once it’s installed, you need to know what to do if it fails to cool properly, control humidity, fit your home or perform as you expected.Scott Urquhart, an HVAC sales and customer experience expert, says homeowners should look for a company that offers a money-back guarantee.“The most important advice I can give people shopping for HVAC systems is to make sure to go with a company that offers a money-back guarantee,” he says.“You get to run this system for a year, and if there’s anything you don’t like about it, the company has to make it right.”Here’s why that question matters — and what else you should ask before hiring any HVAC company.Buying an HVAC system is not like buying a small appliance you can take to the customer service desk with the receipt during Saturday errands and return.
It is significant equipment attached to your home, and the installation matters as much as the product itself.This is why a written guarantee is so important.If the system does not perform as promised, the company will come back and make it right.“You need recourse as a consumer in the event that you’re not satisfied, because there are a lot of risks you’re taking as a consumer when you have somebody attach something to your house and put something in your house that you just do not know,” says Urquhart.
“So you need to be covered in the event that there is some sort of problem.”That guarantee can g...