Calling 911 is one of those moments when you expect a human voice on the other end.In New Orleans, though, an artificial intelligence system may answer in a limited situation involving certain calls about already reported auto crashes.The Orleans Parish Communication District handles 911 emergency communications in Orleans Parish.
OPCD says the AI helps manage repeat crash reports while keeping human call-takers available for other emergencies.Hearing an automated voice after dialing 911 could make anyone pause.So, here is what the system actually does, when it steps in and where humans remain in control.New! Free live CyberGuy class: Protect Your Money From Today’s Biggest ThreatsJoin us Saturday, Aug.
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You’ll also receive our financial protection checklist, and every registrant will get a link to the class recording afterward.Reserve your free spot today at CyberGuyLive.com.SMART STREET SENSORS COULD BE WATCHING YOUR CITY NEXTNew Orleans uses artificial intelligence to help handle certain repeat 911 calls about auto crashes already reported to emergency dispatchers.(Kurt "CyberGuy" Knutsson)OPCD began working with emergency communications company Carbyne on AI-assisted call triage before launching the system in 2023.
Carbyne calls the technology AI-V Emergency Call Triage.The company designed it to help emergency communication centers deal with sudden floods of calls about the same event.A car crash can create that problem quickly.
OPCD says one accident can generate numerous calls from nearby drivers.During busy periods, those repeat reports can pile u...