What fans hate about In-N-Out Burger and wish they could change

In-N-Out may inspire religious devotion among American burger fans, but apparently even the faithful have complaints.The California-born fast-food institution has spent decades cultivating a cult following around its wallet-friendly burgers and famously fresh ingredients — but a new article tackling top chain customer gripes has exposed cracks in the sainted empire.From soggy spuds to parking lot gridlock, the Animal-style addicts have been busily airing their beefs online — a backlash that comes during an unusually eventful stretch for the normally change-averse burger chain.The biggest news, opinion and culture shaping California right now.

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Never miss a story Earlier this month, the Double-Double dealer quietly made changes to its famously old-school menu ingredients — a rare admission to tinkering with the classics.The West Coast-founded company swapped iodized salt packets for sea salt, removed sesame flour from its buns in several states, and started making its ketchup with real sugar instead of high-fructose corn syrup.According to the hungry hordes, they should have started with the fries instead.While In-N-Out boasts that its fries are made from potatoes that come straight from the farm, sliced inside the restaurant and cooked in 100% sunflower oil, that painstaking freshness can’t stop critics from savaging their texture.“They seem to taste like cardboard and they seem to take pride in how crap they are,” one disgruntled diner said on Reddit — echoing the feelings of many others, including superfan Hilary Duff — who once notably said that while In-N-Out would be her death row meal, she’d skip the fries entirely.Other diners have complained that their meals occasionally arrive cold, whole others have reported order mix-ups ranging from missing fries to incorrect burger toppings.

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