Majority of AI users trust chatbots over doctor advice, new survey suggests

One in seven Americans trust AI chatbots as much as they trust a doctor, according to new research.A survey of 1,000 millennial parents and 1,000 general population Americans explored how they are using AI to manage their own health or their children’s health, and whether they understand how AI generates the advice it provides.Among Americans who use AI for health purposes, the number of respondents who trust AI as much as they trust a doctor nearly quintuples compared to non-AI users, and 60% said they would believe AI-generated health advice even if it contradicted guidance from a healthcare provider.The survey conducted by Talker Research for MD Live by Evernorth found that nearly two-thirds (63%) of AI users admit they have followed health advice from AI without first confirming it with a healthcare provider.That confidence may stem from the way AI delivers information: Half of respondents said that if AI gives them a clear or reassuring response about their health, they’re likely to accept it without questioning it.Those who use AI for health purposes ask an average of nine health-related questions each week.These respondents say they rely on it because it’s conveniently available at any time (37%), faster than seeing a doctor (31%), and provides reassurance about their health concerns (30%).However, 28% of respondents say they only verify the answer they receive from AI less than half the time.Among millennial parents who use AI for health purposes, 58% admit they have acted on AI-generated health advice for their children without first confirming it with a healthcare provider.Many also said they would be comfortable solely relying on AI for a range of decisions involving their children’s health, including evaluating minor symptoms (80%), determining what type of care is needed (71%), and seeking medication guidance (71%).Despite the confidence in AI, Americans often overlook how their input may affect the accuracy of the guidance it provides.Nearly e...