Frontier passenger claims airline stole their seat then stiffed them on a $250 refund

Talk about a rough landing.A Frontier Airlines passenger claims a booking glitch cost them their pre-assigned seat, their flight and — eventually — a promised refund and $250 voucher.The disgruntled traveler took to Reddit’s r/frontierairlines, alleging they were marked as a no-show after being denied boarding on their Oct.4 flight.Despite checking in online and securing seat 12D, the passenger said they arrived at the gate to find their boarding pass displaying a seat number of “0” — with their spot allegedly handed to someone else in an overbooking fiasco that left roughly 20 customers stranded.“We weren’t even allowed to board,” the Reddit user wrote.

“We were literally kicked off a flight we paid for because of their incompetence.”After waiting about 30 minutes to speak with a gate manager, the passenger claimed they were offered a choice: rebooking or a full refund plus a $250 flight voucher.“Do you want to be rebooked, or do you want a full refund plus a $250 flight voucher?” the passenger recalled the manager asking.They opted for the refund and voucher, which the manager allegedly assured them had been processed.But that happy landing never arrived.Two weeks later, the passenger said neither the money nor the voucher had materialized, prompting a call to customer service for answers.“THEY MARKED ME AS A NO-SHOW,” they fumed in the post, questioning how they could have missed a flight when they claimed they had been standing at the gate trying to board.They alleged that the gate manager had misrepresented the status of their refund and accused the airline of using the no-show designation to avoid providing the compensation they had been promised.“NEVER FLY FRONTIER,” the user concluded.The turbulent tale struck a nerve with fellow users in the comments, several of whom claimed to have experienced similar seat-switching snafus aboard Frontier Airlines.One alleged that virtually the same ordeal had happened to them just a mont...