Pizzeria owner defends sassy replies to bad reviews as he goes viral

A pizza store owner has gone viral with his cheeky replies to those who leave bad reviews online about his restaurant.Sunnyside Sliced is a New York-style pizzeria in Mentone, in Melbourne’s southeast, and, like every eatery, has it’s share of critics.Owner Ali Cengiz, who decided to start Sunnyside after living in New York for 10 years, has decided to clap back, responding to one-star reviews with his own no-nonsense spin.This is something the 38-year-old decided to do once a “line was crossed.”“Expensive … it’s a bit outrageous,” one diner wrote, referring to the $9 ($6USD) sizeable slices and 18-inch pizzas that range between $40 ($26USD) and $60 ($40USD).“The NY is quite basic in flavour and texture, nothing special about the sauce.”Cengiz responded: “No more pizza for you! Lifetime ban.”“Overrated is an understatement and the service seriously needs correction,” another added.“I left them with my $9 ($6USD) and walked away, they aren’t worth even complaining to.”“I’ll pay you $9 ($6USD) for every step you take away from our store,” Cengiz said back.“Good looking but just that … I got a very salty one,” a third shared.“Service experience wasn’t the best at all.”Cengiz retorted: “The pizza can’t have been as salty as your review.”Another said their experience with the staff was “disappointing”, adding: “The servers have a lot of attitude when they asked our opinion and didn’t get the respond he expected.“Would never go back.”“The same staff member you had an issue with has received countless praise,” Cengiz replied.“In this particular circumstance, I side with them.”His cheeky responses have divided Aussies, with many unimpressed with his lack of “business etiquette”.One social media user said his clapbacks just make him sound “mean” instead of actually addressing the complaints.“It sounds like the owner has tried to counter bad reviews with satire but I don’t think they’v...