A phone call may have opened the door to a major telecom security scare involving Charter Communications, the company behind Spectrum.Charter is one of the largest broadband and cable providers in the United States, serving more than 32 million customers across more than 40 states with internet, cable TV, mobile and phone service.The company has confirmed a cybersecurity incident after the ransomware group ShinyHunters listed it on a leak site.
Charter says the most sensitive customer information was not released.However, the hackers claim they stole millions of records, which means customers should stay alert for scams that may follow.TRANSUNION BECOMES LATEST VICTIM IN MAJOR WAVE OF SALESFORCE-LINKED CYBERATTACKS, 4.4M AMERICANS AFFECTEDCharter says the breach affected business customer sales tools, while hackers claim they stole a much larger set of customer records.
(Charter Communications)The incident became public after ShinyHunters added Charter to its data leak site.The ransomware group claimed it breached the company's systems and threatened to release stolen data unless a ransom was paid.Charter has confirmed it is aware of the situation.
The company says it is following security protocols and working with authorities.CyberGuy reached out to Charter for comment.
A Charter spokesperson provided this statement:"We are aware of the situation, following our security protocols and are working with appropriate authorities.Only sales tools used to manage current, past and prospective Business customers were impacted; no CPNI or sensitive PI was released by the threat actor."In other words, Charter says the breach affected sales tools used for current, past and prospective business customers.
The company also says hackers did not release sensitive personal information or private telecom account data.Private telecom account data can include details tied to someone's service, account activity or communication services.
For customers, the key point is this: Cha...