Distraught couple arrives in Spain to learn their $1,500 all-inclusive vacation was canceled: In tears

Their dream vacation turned into a flightmare.A UK couple who missed their Jet2 flight to Spain were horrified to discover their all-inclusive vacation package had been canceled — even though they’d rebooked the flight.“After everything I felt we had gone through, I was just shocked,” Karen Cassidy, 36, who lives in Bexley, Greater London, told Kennedy News of the distressing experience.She and her husband George Gale reportedly used Jet2holidays.com to book an all-inclusive $1,500 getaway to Malaga — the idyllic Andalusian port city — from Friday to Monday.The flight was slated for 7:10 a.m.on August 14, but unfortunately the Brits missed it after sleeping through their alarm.“The baby had kept me up so I don’t think I ended up going to sleep until 2:00am then we were supposed to get up at 4:00am but just slept through our alarms,” the mother of three recalled.Determined not let the setback torpedo their trip, Cassidy went straight to the internet and booked a flight out the same day at 4 p.m.Due to an hourlong delay, the pair didn’t arrive at their hotel in Malaga until midnight, whereupon they learned Jet2 had canceled their entire trip several hours before they took off.“They were like ‘we can’t find your booking,” recalled the “distraught” traveler.

“Then they explained ‘actually there is a booking but it’s a past booking.'”When she called Jet2holidays to plead her case, reps said there was “absolutely nothing they can do” because of their strict “no show” policy.This news proved devastating to Cassidy, who said she ended up “crying for 20 minutes.” “I was exhausted and just in tears,” said the crestfallen gal.Since it was so late, the couple didn’t have the luxury, nor the energy, of shopping around, so they just forked over $400 for the night.When the pair got to their room, they pulled back the curtain to discover their view was of a “fenced wall” — which Cassidy dubbed “icing on the cake.”...